Edelman Financial Services, one of the nation’s largest and most well known financial planning firms, is seeking a Senior PC Support Specialist.

The ideal candidate will be a proactive senior-level helpdesk person with a high level of customer service skills to join a growing financial services firm. This position functions to respond to all inquiries and requests for assistance with the organization’s computer systems, PC’s, remote software, conference room AV/Video Conf equipment and applications.

Responsibilities:

• Identify problems, troubleshoot and provide advice to assist users.
• Coordinate/run AV intensive corporate meetings
• Support and train users on business systems and applications
• Work on special projects related to new systems, new offices and company growth
• Find, learn and share new technologies with the rest of the team

Requirements:

• Bachelor’s Degree in computer science or a related field is preferred
• At least 4 years of increasingly complex helpdesk experience is required
• 1-2 years of network administration experience
• Ability to work closely with staff at all levels face to face and via phone
• Strong written and verbal communication skills
• Experience with: Windows XP/7, Active Directory, MS Office 2007/2010, printer troubleshooting

Additional Skills:

• Experience with Cisco VoIP phone systems is a plus

Travel/Hours:

• Occasional national/regional travel (10-20%)
• Occasional evening/weekend work

If you are interested in an exciting career with Edelman Financial, please apply to this posting in our Career Center.

For more information: www.edelmanfinancial.com EOE. A comprehensive background check may be conducted on applicants for this position. Edelman Financial has an employment at-will policy.